Privacy Policy

Who we are

This website is operated by AILOPEX LLC, a mainland company licensed by the Dubai Department of Economy and Tourism (DET), United Arab Emirates, with its registered address at [REGISTERED ADDRESS] ("Ailopex", "we", "us"). Ailopex is the controller of the personal data collected through this website. We process personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable laws.

What data we collect

We only collect the personal data you choose to give us when you fill in our contact form or write to us:

• your name, company and work email;
• your company size;
• the message you send us about what you would like to improve.

Like most websites, our hosting provider may also record basic technical data (such as your IP address, browser type and the pages you visit) to keep the website secure and working. We do not use advertising or tracking cookies.

Why we use your data

We use your data only to answer your request, organize your free process audit if you ask for one, and follow up on our discussions. We rely on your consent, given when you send us the form, and on the steps needed before entering into a contract with you. We never sell your personal data and never use it for automated decisions about you.

Who can access it

Your data is only accessible to the Ailopex team and to the service providers that help us run this website and receive your messages (for example our hosting and form-handling providers). They act on our instructions and must protect your data.

International transfers

Some of these service providers may store or process data outside the United Arab Emirates. When this happens, we make sure the transfer is allowed under the PDPL and that appropriate safeguards protect your data.

How long we keep it

We keep your data only as long as needed for the purposes described above, then delete it, unless the law requires us to keep it longer.

How we protect it

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss or misuse, including access restrictions and secure service providers.

Your rights

Under the PDPL, you can ask us at any time to:

• access the personal data we hold about you;
• correct inaccurate or incomplete data;
• delete your data;
• restrict or object to its processing;
• receive your data in a usable format;
• withdraw your consent.

To use these rights, write to us at the email address below. If you believe your data has not been handled properly, you can also file a complaint with the UAE Data Office.

Changes to this policy

We may update this policy from time to time. The latest version is always available on this page, with its date at the top.