How to delete your data from Ailopex Social

If you commented on or messaged a page managed with Ailopex Social

Write to us at the email address below with the network, the name of the page or account, your public display name and, if possible, the date of your comment or message. We delete your name and your message from Ailopex Social within 30 days and confirm it to you by email. To delete the comment itself from the social network, use the network's own tools.

If you connected a social media account (Facebook, Instagram, LinkedIn, TikTok, X, YouTube, Pinterest, Google)

You can remove Ailopex Social's access at any time:

• in Ailopex Social: Networks → Remove (this deletes the access token, and the comments, messages and statistics read from that account);
• or on the platform: Facebook and Instagram — Settings → Apps and websites → Ailopex Social → Remove; LinkedIn — Settings → Data privacy → Permitted services; Google — myaccount.google.com/permissions; TikTok, X and Pinterest — the connected apps section of the account settings.

When the platform tells us that access was removed, we delete the access token and the data read from that account within 30 days.

If you are a user of Ailopex Social

A workspace owner can delete all the content of the workspace in Settings → Delete data, and can remove members in Settings → Members. To delete your own user account, write to us at the email address below; we confirm the deletion within 30 days.

What we may keep

We only keep what the law requires (for example invoices) and short technical security logs, which are deleted automatically.